Services
Business Process Outsourcing
Business process services have the potential to revamp business performance by optimizing operations and delivering sustainable value, particularly in an ever-evolving business landscape.
New performance frontier
In today's rapidly changing world, driving value is essential. Business process functions across various industries have been significantly impacted by societal, technological, and industry disruptions.
The operating model is crucial in responding to change and adjusting to support business strategies, resulting in enhanced resilience, agility, competitive advantage, and improved business outcomes.
BPO solutions
We have highly skilled professionals, providing strategic managed services that leverage artificial intelligence, advanced technology, data, specialized talent, and process innovation at scale. Our capabilities enable us to provide valuable insights that lead to better decision-making, and we are able to deliver results quickly, accelerating the timeline to value.
Intelligent Finance Operations
Gain real-time insights and agility to become a strategic business partner while managing day-to-day finance operations
Sourcing and Procurement
Optimize your processes and increase efficiency with data-driven insights to drive more value from your procurement operations.
Supply Chain
Navigate market volatility with ease by building agile and transparent supply chains that support your business goals.
Compliance as a Service
Keep pace with regulatory and operational pressures by achieving compliance and effectively managing risk.
Intelligent Global Business Services
Achieve better outcomes in less time with intelligent global business services that deliver results.
Sales & Customer Operations
Transform your sales, marketing, and service operations to achieve sustainable growth and breakthrough results.
Marketing
Optimize your customer experiences with marketing operations that activate and deliver breakthrough marketing-led growth.
Talent and HR
Improve retention and reshape your employee experience with innovative workforce operating models.
Reimagine Banking Operations
Respond quickly to volatility and create a more sustainable, resilient business by reimagining your banking operations.
Insurance
Harness the power of human + machine to establish resilient operations for your insurance business.
Health
Drive growth and improve patient outcomes by leveraging our expertise to help payers, providers, and government agencies.
Virtual Tours
Take a full potential virtual tour through our Intelligent Operations Centers and explore our capabilities and services firsthand.
Intelligent Finance Operations
Gain real-time insights and agility to become a strategic business partner while managing day-to-day finance operations
Sourcing and Procurement
Optimize your processes and increase efficiency with data-driven insights to drive more value from your procurement operations
Supply Chain
Navigate market volatility with ease by building agile and transparent supply chains that support your business goals
Compliance as a Service
Keep pace with regulatory and operational pressures by achieving compliance and effectively managing risk
Intelligent Global Business Services
Achieve better outcomes in less time with intelligent global business services that deliver results
Sales & Customer Operations
Transform your sales, marketing, and service operations to achieve sustainable growth and breakthrough results.
Marketing
Optimize your customer experiences with marketing operations that activate and deliver breakthrough marketing-led growth
Talent and HR
Improve retention and reshape your employee experience with innovative workforce operating models
Reimagine Banking Operations
Respond quickly to volatility and create a more sustainable, resilient business by reimagining your banking operations
Insurance
Harness the power of human + machine to establish resilient operations for your insurance business.
Health
Drive growth and improve patient outcomes by leveraging our expertise to help payers, providers, and government agencies.
Virtual Tours
Take a full potential virtual tour through our Intelligent Operations Centers and explore our capabilities and services firsthand
Managed services for operations
The evolution of business process outsourcing (BPO) has led to the emergence of strategic managed services for operations. To achieve sustainable growth, organizations must adopt a new operating model that prioritizes customer-centricity and leverages data and intelligence to deliver exceptional experiences and outcomes. Accelerating operations maturity involves addressing critical factors such as talent, data, applied intelligence, cloud, and ecosystem of partnerships.
However, not all organizations can activate data and intelligence on the digital core to transform operations, which is where strategic managed service capabilities come in. These capabilities can provide valuable insights for better decision-making and accelerate the timeline to value.
Strategic managed services have evolved beyond traditional BPO, driving transformation, reducing risks and costs, and fostering true partnership between suppliers to establish a foundation for innovation.
Why are managed services for operations required?
Strategic managed services empower organizations to reinvent themselves by enabling business leaders to concentrate on developing new products, expanding into new regions, and implementing strategic initiatives that support sustainable growth, outstanding customer experiences, and talent attraction and retention.
The foundation of successful reinvention strategies is built upon optimized operations, which can be evaluated across the spectrum of operations maturity (as shown in figure 1). There are four stages of operations maturity: stable, efficient, insight-driven, and intelligent. The higher the level of operations maturity, the more likely the organization is to achieve the performance frontiers established by a comprehensive enterprise reinvention strategy.
Concentrate on developing new products, expanding into new regions, and implementing strategic initiatives
Think big and make bold moves that close the gap between their aspirations and their current state
Reinventing operations
To reinvent operations, organizations need to have a clear vision and unified leadership to execute it. The transformation process requires expertise in business processes, innovative technology, and agile talent. By automating processes, leveraging technology to complement human talent, and making data-driven decisions, organizations can optimize their operations maturity journey.
A flexible operating model that brings together multidisciplinary teams and technologies from an ecosystem of partners can help organizations achieve better performance and sustainability. It allows them to think big and make bold moves that close the gap between their aspirations and their current state.
Think big and make bold moves that close the gap between their aspirations and their current state
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